Shipping Policies,
Terms & Conditions
Returns Policy
- All deliveries must be clearly signed and visually inspected at point of delivery.
- Damages must be reported within 24 hours of delivery.
- Damages must be noted on the delivery docket.
- A minimum of six (6) images of the delivery must be emailed with any damages claim.
- Damaged Goods must then be wrapped securely on a pallet and made ready for collection.
- Open or damaged boxes will not be accepted for return.
- Special offers or discounted lines cannot be accepted for return.
- Refunds or replacements will not be processed until the products are received.
- A 20% handling charge will be applied to process returns.
Orders & Deliveries
- We request that all orders are mailed to us to minimise the possibility of human error.
- Order cut-off time for same-day courier despatch is 10:30am. Orders received after this will be shipped by courier on the following day.
- For collection orders we require a minimum of four (4) hours notice.
- Order cut-off time for truck deliveries is 2:00pm the day prior to delivery.
- We do not deliver directly to residential addresses.
Delivery Charges
- Orders over €500 are covered for Free Delivery.
- Orders under this threshold are charged at €50 per pallet.
- Box deliveries are charged at €15 each.
- All prices quoted are exclusive of VAT.
Whilst we will take every precaution to ensure Parcelled Deliveries are well package, such deliveries will be at the customer's own risk.